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Frequently Asked Questions
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How large can Sansi LED Display design your LED display?
What is Sansi LED Display's Extended Warranty Service?
Sansi LED Display provides extended warranty services to customers beyond the standard warranty period. The extended warranty includes: Full media technical support, factory repair for spare parts, on-site service, inspection service and training service.
Key Features of Sansi LED Display’s Extended Warranty Service: Professional service from the original manufacturer, yearly package for added convenience, unlimited service sessions, worry-free throughout the year.
What is Sansi LED Display's Maintenance Service?
Maintenance services are tailored to each customer’s screen conditions and requirements, including: module repair, on-site service, regular inspections, spare parts replacement, etc. Service Content:
1. Online Technical Support: Professional online acceptance and fault handling process provided via the service hotline. Upon calling the after-sales service hotline, service experts and R&D quality experts will provide customers with a response and information about specialized online acceptance and troubleshooting process.
2. Faulty Parts Repair: Customers can send faulty parts to Sansi LED Display’s designated service center for repair. After the faulty parts have been repaired, they will be mailed back to the customer by Sansi LED Display.
3. On-Site Service: Professional engineers can be dispatched by Sansi LED Display to perform repairs on-site.
4. Training Service: Training on product knowledge, daily usage, and maintenance
5. Customized Service: Sansi LED Display provides tailored services based on customer needs.
What does Sansi LED Display's Installation and Construction Service Consist of?
Sansi LED Display provides screen installation, construction, and debugging services (excluding steel structure materials and installation): Service Content:
1. Installation of screen, distribution box, and control equipment.
2. System debugging, testing, and acceptance.
3. Instruction on regular maintenance precautions.
What does Sansi LED Display's Screen Disassembly and Assembly Service Consist of?
Provides a solution to move a screen from point A to point B according to the customer’s needs. We ensure that the screens are relocated according to the progress and quality requirements as promised in the contract by providing professional dismantling, transportation and engineering installation services. In this way, the customer is able to save on the investment of their newly purchased screens during the relocation process. Service Content:
1. Removal and transportation of the former screen.
2. Production of new screen steel. structures
3. Installation and debugging of the new screen.
4. Instruction on regular maintenance precautions.
What does Sansi LED Display's On-Site Support Service for Events Include?
Sansi LED Display assigns professional engineers to provide technical support services for commercial activities, including: Service Content:
1. System debugging Pre-event system debugging is carried out as part of the completion of equipment operation and acceptance.
2. Troubleshooting Comprehensive testing and rapid diagnosis of equipment faults are carried out during the event.
3. Repair & Troubleshooting Prompt resolution of software and system-related issues during the event.
What is Included in Sansi LED Display's Screen Cleaning Guidance Service?
For outdoor displays, Sansi LED Display sends technical personnel to provide instructions to cleaners on removing accumulated dust and impurities to maintain a clean screen surface. Service Coverage: We provide technical guidance for cleaners to clean the dust and impurities that build up on the surface of the display.
How is the Quality of Sansi LED Display's After-Sales Service?
Providing true-to-life LED display solutions and services has been Sansi LED Display’s core competency since the company’s founding.
What do Sansi LED Display's Project Management Services include?
1. Management of the project, including initiation, meetings, progress reporting, and on-site measurements.
2. Preparation of construction plans, steel structure drawings, wiring diagrams, etc.
3. Communication with customers, preparation and provision of documents on site.
4. Guidance for screen installation (excluding instructions on the construction of steel structures and the laying of main cables).
5. System debugging, testing, and acceptance.
6. Training on precautions for regular maintenance.
What's the difference between LED displays and LED TVs/LCD?
LED screens are essentially a type of LCD display but with a key difference:They use LED lights instead of the fluorescent lights traditionally used in LCDs. The different light source not only improves energy efficiency but also enhances picture quality.


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